Frequently Asked Questions

What is Fixed Wireless?

Fixed Wireless is a microwave-based technology that allows you to send and receive high-speed data between two fixed sites or locations. It is not mobile technology and should not be confused with it. Nor is it Wi-Fi where bandwidth is shared on a “one to many” basis. Fixed Wireless is a broadband service that delivers robust and dedicated bandwidth. There are many compelling advantages for Fixed Wireless as compared to wired services such as fast installation free from trenching and construction, scalable bandwidth, true path and network diversity and easy Ethernet hand-off.

Is ULink satellite?

No. Although the service is wireless, ULink only transmits the signal a very short distance, typically from your office to a tall building or nearby tower.

Why is ULink business Internet a good choice for my business?

ULink has an incredibly stable and reliable broadband network with superior uptime, and guaranteed speeds that are scalable to GigE, which is equal to or better than fiber service. Plus, you’ll have the peace of mind knowing you have a 30 day assurance guarantee to back it up.

Can I add additional bandwidth to my ULink business Internet service?

ULink business broadband is easily scalable up to GigE. You can easily upgrade your service with a phone call. Speed increases are typically completed within 24 hours, and most times before the end of the business day.

What areas are available for ULink business broadband?

At present, ULink provides Internet service to the Springfield Missouri business market.

How quickly can my business Internet service be installed?

For broadband links between 1 Mbps and 3 Mbps, your service can be installed in as little as a day. For more bandwidth, the installation timeframe is usually less than 10 business days.

Does ULink provide broadband for events or short term connectivity?

Yes. Because ULink has been designed for superior performance and installation ease, many hotels, meeting planners and organizations have used ULink Event Services to enhance their meetings and events. Please use our contact page to plan you next event.

Are there any loop charges or taxes?

No, that’s one of the many benefits of choosing ULink business broadband. You will never see any local loop charges or taxes that you see from the phone companies.

Will ULink connect two or more of my locations with private, point-to-point connections?

Yes. ULink can provide a building to building line of sight private circuit. Please contact the sales department with your specific needs.

Does ULink require a service contract?

In most cases our service is your contract.  Either we provide what you want or you find someone who will.  Only need for a contract is if we agree to float any upfront equipment or installation costs in order to get you connected.  Beyond that, you are free to find and acquire the best services for your company.

Can I use a ULink connection for VoIP?

Yes. ULink engineered its broadband network for stability and speed so it will handle your most robust business applications, including VoIP. With superior uptime, low levels of latency, jitter and packet loss, ULink business Internet service is well suited for VoIP.

Does ULink resell T1, bonded T1 or DS3 broadband services from the phone company?

No. ULink owns and operates a wholly owned fixed wireless broadband network that is completely independent from the phone company, and is therefore unaffected by phone company hard-wire mishaps such as cut wires, copper thefts or other outages.

Can I move my ULink service?

If your office location moves and you are within the coverage area we may be able to move your service. A move fee is required.

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